Pricing  

Prices are based on classes of accommodations, vehicles and other related services mentioned in the specific program.   

Modes of Payments

1. By credit card 

1.1. Paypal - Professional online payment  

PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information.

PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 23 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.

PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.

1.2. Moneybookers

Moneybookers has the ability to process payments across 200 countries and territories with only one integration, bringing a clear time- and cost-saving advantage to all merchants wishing to expand their operations across the world. Process credit cards, including Visa, MasterCard and American Express and over 100 payment options.
Use our interactive map to see our list of local payment options, country by country, and be assured that we can process your payments the way you want. 

Voucher  

Vouchers are to be issued by Vietsoul Travel for all bookings.  Copies of the clients' itineraries are always enclosed with the vouchers and should reach the clients upon arrival or at the beginning of the booked arrangements. The process of issuing voucher may take several days.    

Deposit  

In order to confirm your booking you are supposed to provide us with your booking details and a deposit of 30% of the total service cost or US$ 100 per booking in case the equivalent amount of 30% (We may raise the deposit  percentage in case we  believe that  30% is unsafe for  some  certain bookings) of the total price is less than US$ 100. For those bookings which cost less than US$ 100, full payment is required. Sometimes we will also ask you to pay in full in advance if we think full payment is necessary in the case.   

Balance of Payment  

• Balance of payment will be settled in Vietnam by you at least 7 working  days (seven working days) prior to the departure time.
• Failure to pay in full by this due time may result in the cancellation of your booking followed by a penalty.
• For bookings made less than 10 days prior to the departure, full payment is required and are subject to the availability of the requested services.   

Reservations  

• The reservation should be in writing, sent to us by fax at (+84-4) 667 383 19 or email at info@treksapavietnam.com
• The reservation takes effect only when you receive a confirmation by email or fax from us after we receive your deposit.    

Confirmation  

We will confirm your booking once we get your deposit, and you are required to reply our confirmation by fax, mail or e-mail at least 10 working days prior to your arrival date in Vietnam.  Failure to send back confirmation without notice is understood that you cancel your booking 

Cancellations by us  

We reserve the right to cancel your booking under any circumstances. If we cancel your booking, you can either get a refund or accept an alternative from us of equivalent or similar standard and price, if one is available, and we will always refund the difference in price if the alternative is of a lower standard and price.    

Changes by us  

We try to avoid making any “major changes” to your booking. If we tell you about any of these changes after we confirm your booking, you can either accept these new arrangements or accept an alternative from us of equivalent or closely similar standard and price, if one is available, and we will always refund the difference in price if the substitution is of a lower standard and price.    

Cancellations by you  

• Cancellation is made within more than 30 days prior to the date of your arrival, deposit is fully refunded but is subject to US$30 for administration fees, other cost necessary to put the refunding process forward.

• Cancellation is made within less than 30 days prior to the date of services; 50 % of deposit is refunded but is subject to US$30 for administration fees, bank service charge or other cost necessary to put the refunding process forward.

• Cancellation is made within less than 20 days prior to the date of services; 100% of deposit is forfeited due to the penalty by the hotels or other services suppliers we incur.

• Amendment made after the booking is officially confirmed will be subject to the availably and possible extra costs (this if any will be advised by us)

• There is no refund or reduction being made for parts or items (meals, sightseeing points, etc) of the program missed by any member of GROUP/F.I.T.

Changes by you
 • Amendment report must be sent to us via email or fax, at least 10 working  days prior to your arrival date.
 • We will advise the availability and possible amendment fees for changes made by you to your confirmed booking at the time when we receive the amendment  report. However, we will not take any extra fees for those changes if no extra cost arises from them.   

Liability and disclaims
Vietsoul Travel acts only in capacity of agent for its  travelers in making arrangements for transportation, hotels, and other services  that are incidental to the travel being purchased. Being an agent for travelers, we make the following disclaims. It does not assume any liability for any injury, damages, death, loss, accident, or delay due to any act of any carriers, hotels, restaurants, companies or persons rending any of the services included in the tour. It does not assume any liability for any injury, damage, death, loss, accident, or delay caused by strikes, civil disturbances, hostilities, acts of war, or other force majeure. Furthermore, it accepts no responsibilities for any delay or damage due to machinery breakdown, quarantine, weather, natural disasters, epidemic, or causes beyond our control. it also accepts no responsibilities for any omission, delay, re touring,  additional expenses, or other events resulting from improper health condition,  health certificates, or necessary documents to enter or depart from a country,  or acts of any government authority. it also reserves the right to decline to  accept or retain any person as a member of the tour. It reserves the right to adjust the itineraries, or substitute hotels or cancel the tour and refund the deposit prior to the departure time.       

Claims  

In Case of disputes, claims and litigation regarding the services provided, both sides will negotiate to settle. Negotiation is based on enthusiasm and mutual understanding. In the event that such negotiations fail. The disputes, claims and litigation will be finally settled by arbitration of the Vietnam International Arbitration Center (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam.

Trek Sapa Vietnam Team